Information We Obtain
We obtain certain personal information in connection with the Site, including:
Contact information, such as name, email and postal address, and phone number;
Login credentials, such as user name and password;
Account information and preferences, such as email preferences and paperless registration;
Bank account information, such as account number and routing number;
Payment card information, including card number and expiration date;
Social Security number or other government-issued identifier;
Demographic information, such as date of birth;
Social media handles, content and other data posted on our official social media pages, and information we obtain from third-party social media services (e.g., Facebook) if you choose to link to, create or log into the Site through these services;
Documents or other content you upload to the Site and/or through our chat or email interfaces, such as letters, notices, and supporting materials for dispute-related matters and other concerns or questions you may have relating to your account(s) with us and
Other personal information you submit to us, such as through chat, email, or other communications, or sign-up forms.
In addition, when you interact with the Site, or open or view our emails, we may obtain certain information using various automated technologies, such as cookies, web server logs, web beacons, and other technologies. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and cookies and may be used to transmit information collected through cookies back to a web server.
We use these automated technologies to collect information about your equipment, browsing actions, and usage patterns. These technologies help us (i) remember your information so you will not have to re-enter it; (ii) understand how you use and interact with the Site and with our electronic communications with you such as our emails; (iii) tailor the Site around your preferences; (iv) measure the usability of the Site and the effectiveness of our communications; and (v) otherwise manage and enhance the Site and our other services, and help ensure they are working properly.
How We Use The Information We Obtain
We may use the information we obtain about you to:
Provide our services to you;
Establish and manage your account(s) with us;
Process and fulfill transactions in connection with our services;
Communicate with you (including providing you with offers and other communications about our services), respond to your inquiries, and offer customer support;
Personalize your experience with the Site and our other services;
Operate, evaluate, develop, manage and improve the Site and our business (including operating, administering, analyzing and improving our services; developing new services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions);
Perform analytics (including market research, trend analysis, financial analysis and anonymization and aggregation of personal information);
Increase and maintain the safety and security of our Site and other services, and prevent misuse;
Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
We also may use the information we obtain about you for other purposes disclosed at the time your information is collected.
We may use third-party analytics services on the Site, such as Google Analytics. These analytics providers that administer these services use automated technologies such as cookies, web server logs and web beacons to help us analyze your use of the Site. The information collected through these automated technologies (including IP address) may be disclosed to these analytics providers who use the information, for example, to evaluate use of the Site. To learn more about Google Analytics and how to opt out, please visit https://tools.google.com/dlpage/gaoptout.
Information We Share
In addition, we may disclose information about you: (i) if we are required to do so by law or legal process (such as a court order or subpoena); (ii) in response to requests by government agencies, such as law enforcement authorities; (iii) to establish, exercise or defend our legal rights; (iv) to protect, defend or enforce our policies, terms or agreements; (v) when we believe disclosure is necessary or appropriate to address security or to prevent physical or other harm or financial loss; (vi) in connection with an investigation of suspected or actual illegal activity; or (vii) otherwise with your consent.
We also reserve the right to transfer information we have about you in the event we sell or transfer all or a portion of our business or assets (such as in the event of a merger, acquisition, joint venture, consolidation, restructuring, divestiture, dissolution liquidation or other corporate change), including during the course of any due diligence process.
We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
We recognize the importance of protecting children's online privacy. The Site is intended for a general audience and is not directed to children. We do not knowingly collect personal information online from children under the age of 13.
Other Online Services And Third-Party Features
For your convenience and information, the Site may contain links or references to other services, and may include third-party features such as apps, tools, widgets and plug-ins. These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by Vance & Huffman, we are not responsible for these third parties’ information practices.
How To Contact Us
Vance & Huffman, LLC
California Consumer Privacy Rights
You may have the right to request, twice in a 12-month period, the following information about the personal information we have collected about you during the past 12 months:
the categories and specific pieces of personal information we have collected about you;
the categories of sources from which we collected the personal information;
the business or commercial purpose for which we collected or sold the personal information;
the categories of third parties with whom we shared the personal information; and
the categories of personal information about you that we sold or disclosed for a business purpose, and the categories of third parties to whom we sold or disclosed that information for a business purpose.
In addition, you may have the right to request that we delete the personal information we have collected from you. You also may have the right to opt out of the sale of your personal information. Our banner text displayed upon accessing our website provides information for how to control your cookie settings. We will not deny, charge different prices for, or provide a different level or quality of goods or services if you choose to exercise these rights.